Terms of Service
Policies and Procedures
Further information on our Policies and Procedures is available on these pages;
Pricing & Product Information
All prices include GST (where applicable) and are listed in Australian Dollars only.
Payment
For forms of payment including direct debit and EFT, see our payments section.
In accordance with ASQA guidelines, “where the RTO requires, either directly or through a third party, a prospective or current learner to prepay fees in excess of a total of $1500 (being the threshold prepaid fee amount), the RTO must meet the requirements set out in the Requirements for Fee Protection in Schedule 6.”
QTC offers direct debit options delivered via DebitSucces. Your payments will be managed by DebitSuccess and details of your payment Terms and Conditions and Direct Debit Request will be sent to you by email. If you have any queries regarding your payments please contact DebitSuccess on 1800 148 848. A copy of the Terms and Conditions can be found here.
Cancelation of Direct Debit
Students who chose to withdraw from the course while they have an active direct debit agreement in place will not be charged for future payments. It is the responsibility of the student to contact both QTC and DebitSuccess to arrange withdrawal from course and cancellation of debit plan. Cancellations must comply with DebitSuccess terms and conditions, as provided at point of signup.
No refunds will be offered for payments already processed.
Refund & Credit Policy
QTC Consulting Pty Ltd applies the following policy in assessing eligibility for credits, refunds and participant substitutions:
In the event of a training course or assessment being cancelled by QTC, you will be issued in full a refund of all fees paid in respect of that course or assessment.
Non-attendance of a course or assessment or any part of a course, once a participant has enrolled will not warrant a refund or credit.
If cancellation of attendance to a training course is less than 21 calendar days prior to the commencement of that course, no refund will be given in respect to that course. However, participant substitution is allowed provided QTC is advised in writing of the substitution prior to the commencement of that course. The substituted participant must complete a course enrolment/registration form prior to attending the course.
In the event of a participant being unable to complete a course they have commenced, due to sickness or personal crisis, complete a Credit/Refund Application Form and attach relevant documentary evidence. There are two options in this situation:
- That participant may attend the course again free of charge subject to availability; or
- Consideration will be given to a refund or credit. Any credit or refund will be subject to an administration fee of not less than 20%.
NB: Consideration for any credit or refund of fees is at the absolute discretion of the Company Directors.
Under no circumstances will QTC Consulting Pty Ltd accept any responsibility, financial or otherwise, for changes in personal circumstances or work commitments which may occur after enrolment on a course.
Copyright and Disclaimer
© QTC Consulting Pty Ltd Copyright Notice
Proprietary Rights
This Website is owned and operated by QTC Consulting Pty Ltd. The materials and information published on this website including all images, graphics and text are protected by copyright, trade mark and other forms of proprietary rights.
Restrictions on Use of Materials
Except as otherwise provided, the contents of this website shall not be reproduced uploaded, published, posted, transmitted or otherwise circulated or distributed in any manner without prior written permission of QTC Consulting Pty Ltd. It is permitted to download, copy, display or print material from this website for personal, non-commercial use provided that all accompanying copyright and other proprietary notices are kept intact. It is however not permitted to modify any document or material on this website. If you intend to publish material from this site, to use it in promotions, advertising or product literature or in some other forms in the public domain, the copyright notice must appear in all copies and the publication must not imply QTC Consulting Pty Ltd endorsement of any company, institution or product or of any conclusions drawn from the data.