Student information
If you are currently studying with us, or are considering studying with us in the future, you may find this information useful. Remember that if you have any questions or concerns you can contact us at any time.
How we assess
- question and answer format (multiple choice or short answer)
- case studies
- evidence from your own experience
The assessments for Nationally Recognised Training are mapped to the Elements and Performance Criteria outlined on the ASQA website. If you are interested in seeing what these performance criteria are, you can search for the name or code of the Unit of Competency at the training.gov.au website.
At QTC we ensure our assessments are undertake in line with the Principles of Assessment set out in the Standards for RTOs:
- Fairness
Our assessments take into account student needs, including through applying adjustments where appropriate and enabling re-assessment if necessary.
Please discuss reasonable adjustment with your assessor if you feel you have need of a different assessment method. For example, if you are neurodiverse, have a disability, or speak English as a second language.
- Flexibility
Our assessments are appropriate to the context, training product and student, and assess skills and knowledge held by the student irrespective of how or where they have been acquired.
If you believe you have undertaken similar work in the past that we may be able to consider as assessment evidence, speak to your assessor about Recognition of Prior Learning. You can find out more about this process in the ‘Recognition of Prior Learning’ section.
- Validity
Assessment of skills and knowledge is integrated with practical application and enables our students to demonstrate these skills and knowledge in similar situations. If you feel that the scenarios we are providing in assessments are not true to the real world, please discuss this with your assessor. - Reliability
Assessment evidence is interpreted consistently by assessors and the outcomes of assessment are comparable irrespective of the assessor conducting the assessment.
Please see the ‘Complaints and Appeals’ section for more information on what to do if you do not feel you have been fairly assessed.
How to enrol in any course
If you are interested in undertaking a course with us, please follow these steps. If you require more assistance at any point, please contact us by email or phone.
- Find the page for the course on our website
- Click the Enrol Online button.
- A new screen is displayed. Click the Register button.
- Complete the registration form. There are several pages. This is because there is some information that must be gathered every time a student completes Nationally Recognised Training. You will need to provide:
- Your full name and date of birth
- Your address and contact details. You can also choose to give an emergency contact.
- Your Unique Student Identifier (if you have one).This is an identification number that ASQA uses so they have one record of all Nationally Recognised Training that you complete; even if it is with different Registered Training Organisations. If you have ever completed a qualification or Unit of Competency before, you will already have a USI.If you do not have a USI, we can create one for you. We will require some additional identity information to do this.
- Details of your citizenship status, and documentation to verify your identity.
- Information about your cultural background and previous education history.Completing Nationally Recognised Training at AQF Level 4 or higher requires moderate language and literacy skills. This means you need to be able to interpret written information, seek and understand verbal instructions, and ask probing questions to enhance understanding. You will also need moderate to high levels of computer literacy to complete the online learning and assessment tasks.
We may contact you to arrange a Language Literacy and Numeracy (LLN) assessment before accepting your registration.
- Whether you consider yourself to have a disability, impairment or long-term condition.This information helps us identify whether ‘reasonable adjustment’ is right for you. This is a process that we can undertake to ensure our training suits your needs. For example, if you have a vision impairment or dyslexia we may change the way we undertake your competency assessments.
If you think reasonable adjustment may be required, please feel free to contact us to discuss this further.
- What payment method you prefer.Our payments are managed through DebitSuccess. Course fees generally include an up-front fee at enrolment, and then scheduled payments either weekly or monthly.
How to submit an assessment
You can submit assessments through the Learning Management System, or by emailing [email protected]
Remember to:
- Write to the same standard you would use for a work document. Consider formatting, grammar, punctuation and spelling.
- Ensure each file is clearly labelled with a logical name that describes what unit or course it relates to.
- If you are submitting evidence from your workplace, remove any sensitive or confidential information. You can use ‘dummy data’, or you can redact the document by blacking out the sensitive information.
The work you submit must be your own.
You can ask your peers for assistance if you are experiencing difficulties. But once the problem has been resolved, you must produce the assessment work by yourself.
Assessment Process
Every assessment will be marked by our qualified assessors within 15 business days. We assess in line with the Rules of Evidence outlined in the Standards for RTOs:
- Validity
Does the assessment evidence assure our assessor that you have the skills and knowledge described in the training product - Sufficiency
Have you submitted sufficient quality, quantity and relevance of assessment evidence to make a judgement of competency - Authenticity
Is the assessment evidence your own work - Currency
Is the assessment evidence related to current skills and knowledge.
If your assessor does not feel the Rules of Evidence have been met, they will contact you to discuss what further assessment evidence may be required.
The assessments you submit will be stored securely and kept strictly confidential. These documents will only be available to QTC assessors and the QTC support team.
QTC undertakes regular assessment validation. Validation is where another QTC assessor may review a student’s assessment to ensure they would have reached the same assessment decision. There is a chance that some of your assessments will be selected for the validation process.
After reviewing the work, the assessor will mark each assessment component as either ‘Satisfactory’ or ‘Not Yet Satisfactory’. For an overall assessment, you will be assessed as either ‘Competent’ or ‘Not Yet Competent’. You must be assessed as ‘Competent’ for all assessments to be issued a qualification.
If you are marked as ‘Not Yet Competent’ on an assessment, your Assessor will discuss your results with you. You can have up to three re-attempts of any assessment without additional charge.
Once you have been deemed Competent, you will be issued your qualification electronically and sent a printed copy.
Additional Support & Adjustment
Every learner has different needs. It is important to QTC that we provide equal opportunities for everyone to successfully complete training. Depending on your personal situation, we may be able to make reasonable adjustments that will support your learning journey.
Contact us if you would like to discuss your learning needs,and what types of reasonable adjustment may be right for you.
If you have a disability or medical conidtion, we encourage you to share this information with us as part of your enrolment process. This will help us to identify how we can best support you. But if you would prefer not to disclose this information, this is entirely optional.
If you indicate an interest in reasonable adjustment, we will discuss options with you. Any reasonable adjustments will be agreed mutually.
Some of the types of reasonable adjustment that we may be able to offer include:
- Note-taking support
- Course materials in alternate formats (e.g. large print, braille)
- Extra time or extensions for assessments
- Alternate assessment tasks
- Use of assistive technology
Complaints and Appeals
We want you to enjoy your experience studying with QTC. If you have any concerns about our service, the course you are undertaking, or the way you are being supported, you can discuss these with any QTC staff member.
You also have the option to make a formal complaint in writing by emailing [email protected]. Complaints submitted in writing will be addressed confidentially. We will provide a written acknowledgement within five (5) business days. We will investigate the matter within 10 business days and follow up with a written response within 20 business days.
If you feel your complaint has not been sufficiently addressed, you can refer your complaint to the Australian Skills Quality Authority (ASQA), who regulate Registered Training Organisations. You can find more information at Complaints about training providers | Australian Skills Quality Authority (ASQA). We do recommend discussing your concern with QTC before contacting ASQA.
If your concern is regarding the way you have been assessed, or the result of an assessment, you can lodge an appeal by writing to [appeals at xxx]. When an appeal is received, a different assessor will review your assessment within 10 business days and make a determination on whether the original assessment decision was valid. You will be notified of the result of the re-assessment within 20 business days.
Our Complaints and Appeals Policy
This policy applies to complaints generated by a member of the public, a consumer or a student of QTC’s services. A complaint may be about anything done, or not done, by management or another employee or employees of QTC, which the customer or client feels has been unfair or unjust. The complaint may also be about but not limited to, discrimination, harassment, or any other decision or behaviour which is thought to be unfair, unjust or upsetting.
QTC has a positive attitude towards complaints. Complaints give us the opportunity to develop the quality of our services and accordingly our Policy complies with the Australian Standard. Customers are encouraged to complain when they are dissatisfied and/or would like to see us further improve our service delivery and Staffs are encouraged to appreciate complaints and respond to them effectively.
The Complaints Policy is regularly reviewed to ensure effective outcomes. The policy is made readily available to consumers. Complaints are responded to promptly and the outcome of complaints is recorded.
We recognise the need to be fair to both the person making the complaint and the person against whom the complaint is made. Complaints are treated confidentially when requested.
All staffs are trained to respond to complaints constructively. The process for making a complaint is simple and may involve:
- writing a letter or email to a member of QTC staff such as your trainer, assessor, or management team of QTC.
- providing feedback on an evaluation form, or some similar.
Complaints submitted in writing will be addressed confidentially. We will provide a written acknowledgement within five (5) business days. We will investigate the matter within 10 business days and follow up with a written response within 20 business days.
The Director of QTC is responsible for investigating a complaint or appeal and recommending the appropriate response or action. If the complaint is about a specific individual, the Director’s response will include:
- Informing the person about whom the complaint is made, and seeking their views and perspective;
- Giving consideration to the use of a mediator; and
- Informing complainant/appellant of the outcome of the complaint within five (5) working days.
If a person making a complaint is unsatisfied with the response from QTC, the Director QTC will advise whether it would be appropriate for QTC to take any action or whether the complaint should be referred to a relevant external body, for example the Ombudsman, the Anti-Discrimination Board, or fair trading agency.